© 2019 designs by kim johnson.

Super Speedy Mainland UK Delivery

(Excluding Scottish Highlands)

Delivery Ts&Cs

  • Standard delivery timescales apply to in-stock items only. Some items are available for pre-order, back-order or are made-to-order. This is indicated on the product page where applicable.

  • If your order contains an item on a longer lead time for delivery, as well as in-stock items, we will hold the in-stock items and ship altogether once all items are in-stock.

  • Very occasionally, some postcodes may carry a surcharge for delivery. We will contact you once you have placed your order, if this is the case.

  • Delivery times are estimated and whilst we/our couriers endeavor to deliver within that time, occasionally there may be delays.

  • Where a safe place is specified for delivery, the customer assumes responsibility should the parcel go missing.

  • Drivers will only attempt delivery of parcels and smaller furniture twice, otherwise a further charge will be incurred for re delivery.

  • Please note that all items delivered beyond your doorstep are carried out at your own risk.

 

Item                                                                                       Price                          Delivery Time                       

Standard parcels under £50.00                                                    Price on Item                 1-3 working days             

Standard parcels over £50.00 (exclusions apply*)                      FREE!                             1-3 working days          

Furniture & non-standard items Individually priced                   POA                                1-3 working days           

Extra-large / fragile furniture Individually priced at                   POA                                 2-3 weeks                        

* Do I qualify for free delivery?

Delivery is free on orders of £50.00 or more with the exception of orders containing furniture and some large or fragile items. These are classed as ‘non-standard’ items and are priced individually. Where applicable, the delivery price is shown on the product page and in the basket.

 

Christmas Delivery (UK Mainland)
Excluding Scottish Highlands

  • For delivery before Christmas, please ensure you place your order before the following dates:

  • Standard parcels- 9am Friday 20th December 2019

  • Furniture and non-standard items- 9am Friday 20th December 2019

  • Extra-large furniture – Midnight Tuesday 10th December 2019 (Scotland & remote areas may be longer)

 

Easy & Convenient Delivery

  • We send our parcels and small furniture with reputable couriers, which means you not only get super speedy delivery, but also lots of delivery options, to make your life easier!

  • When your parcel is on its way, you may receive a text message/email with your expected delivery date.

  • On the morning of delivery, you’ll also be given a 1 hour delivery window and you’ll be able to track your parcel at every stage in its journey.

  • Standard delivery is Monday-Friday (excluding bank holidays). Weekend deliveries will be on the day specified bu you at time of order.

 

Extra Large / Fragile Furniture

  • If your item will be sent via our specialist furniture courier, it will be indicated in the product description.

  • Our furniture courier will contact you to arrange a convenient day.

  • We are unable to offer an assembly service, however the driver will happily carry the item to your ground-floor room of choice. Please contact us if you need this item sooner, and we can provide you with a quote for a quicker service.

  • Before ordering, please measure the space available carefully and ensure the item will fit. Consider entrance points, doorways, staircases etc. If our courier has to return an item to us because it does not fit, sadly you will be charged a £60 return delivery charge.

  • Delivery will only be attempted once before a further charge for re-delivery is incurred. Please note, this is charged at full cost, rather than the subsidised, reduced rate offered when placing the order. This is usually £60.

  • Please note that all items delivered beyond your doorstep are carried out at your own risk. In order to deliver beyond this point, drivers may ask you to sign a waiver to confirm that you are happy for them to proceed, with the unlikely chance of any marks or damages to your property. It’s best to ensure there are no potentially breakable objects in their path and that carpets and floors are protected (since drivers cannot remove footwear due to health and safety).

 

Next Day or Weekend Delivery

  • We understand that sometimes you need your order in a hurry, so please contact us prior to ordering regarding next day or weekend delivery and we will do our best to arrange this.

  • Please call us on 01562 747004 for a quote.